FAQs

Is programmed maintenance necessary?

Yes—programmed maintenance is essential for keeping your HVAC and refrigeration systems running efficiently, reducing unexpected breakdowns, and extending equipment lifespan.

What is programmed maintenance? It’s a proactive, scheduled servicing plan designed to identify and resolve issues before they lead to costly failures. At Allen Air, our tailored maintenance programs help businesses ensure optimal system performance, energy efficiency, and compliance with Australian standards.

Without regular servicing, dirt buildup, worn-out components, and unnoticed system inefficiencies can lead to higher energy costs, increased downtime, and expensive emergency repairs. Our programmed maintenance services provide peace of mind, ensuring your equipment operates reliably year-round.

Want to reduce downtime and maximize efficiency? Contact us today to discuss a customised maintenance plan that fits your business needs.

How often should I get my HVAC & refrigeration equipment serviced?

The recommended service frequency for your HVAC and refrigeration (HVAC+R) equipment depends on the type of system, its usage, and environmental conditions. However, as a general guideline:

Commercial HVAC Systems: Every 3 to 6 months for optimal performance, energy efficiency, and compliance with Australian standards.

Refrigeration Units & Cool Rooms: Every 3 months to prevent breakdowns, maintain consistent temperatures, and ensure food or product safety.

High-Demand Environments (e.g., hospitality, healthcare, aged care): More frequent servicing—typically every 1 to 3 months—to meet operational and regulatory requirements.

Industrial & Warehouse Systems: Every 6 months, with additional seasonal checks to maintain efficiency.

Regular maintenance prevents costly breakdowns, extends equipment life, and improves energy efficiency. Allen Air offers tailored programmed maintenance plans to suit your business needs, ensuring your systems operate at peak performance year-round.

Not sure how often your system needs servicing? Contact us today for a custom maintenance assessment.

How can I tell if my air conditioner needs repair?

If your air conditioner needs repair, there are several warning signs to watch for:

  • Weak or warm airflow could signal problems with the compressor, refrigerant levels, or ductwork.
  • Unusual noises like banging, rattling, or squealing may indicate loose parts, motor failure, or internal mechanical issues.
  • Unpleasant smells from the unit –musty odours, suggest mould or mildew, while burning smells can point to electrical faults.
  • High indoor humidity means your AC may not be regulating moisture correctly, often due to blocked coils or drainage issues.
  • Frequent on-off cycling may be caused by a faulty thermostat, clogged filter, or an oversized system.
  • A sudden rise in energy bills without increased usage often points to inefficiencies like refrigerant leaks or worn-out components.
  • Visible leaks or moisture around the unit could indicate refrigerant issues or a blocked drain line.
  • Uneven temperatures or hot spots throughout your space suggest airflow or system control issues.
  • Failure to start or difficulty turning on may be linked to electrical faults or thermostat failure.

If you notice any of these issues, schedule a professional HVAC inspection with us promptly to prevent further damage and unnecessary expenses.

When should I replace my commercial air conditioner?

If your unit is over 10 years old and repair costs are starting to rise, it may be time to consider replacement.

You should consider upgrading if:

  • Your unit requires frequent repairs or is increasingly unreliable.
  • You notice corrosion, missing fins, or visible system wear.
  • The system is struggling to maintain temperatures or airflow.
  • You’re experiencing rising energy bills without increased usage.
  • Parts are becoming obsolete or unavailable.

Upgrading to a modern, energy-efficient system can:

  • Improve cooling performance and air quality.
  • Lower maintenance and energy costs.
  • Support business continuity in climate-sensitive environments.

If you’re still unsure, feel free to contact us at (08) 9524 6534. Our team will gladly assess your system and recommend whether repair or replacement is the more cost effective.

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